Refund policy
Remote Green Desk (RGD) Return, Refund & Cancellation Policy
Effective Date: July 16, 2026
At Remote Green Desk (RGD), we strive to provide exceptional digital products, professional accounting services, and quality customer support. Please read our Return, Refund, and Cancellation Policy carefully before making a purchase. By purchasing a product or service from RGD, you agree to the terms below.
1. Digital Products (Non-Refundable)
This policy applies to all digital downloads, including but not limited to:
- PDF templates
- Resume templates
- Accounting templates
- Coloring books
- Planners
- Checklists
- Digital guides
- Printable products
- Canva templates
- SVG, PNG, JPG, ZIP, or downloadable files
- Digital courses and educational materials
No Refunds
Due to the immediate and irreversible nature of digital downloads, all digital product sales are final.
Once a product has been purchased, downloaded, or delivered electronically, we cannot accept returns, exchanges, or issue refunds.
Refunds will not be granted for:
- Accidental purchases
- Change of mind
- Purchasing the wrong product
- Not reading the product description
- Incompatibility with your software or device (unless specifically guaranteed)
- Lack of technical knowledge
- Failure to use the product
- Duplicate purchases made by the customer
Exceptions
We will gladly assist if:
- The file is corrupted or inaccessible.
- The wrong file was delivered.
- A download link does not work.
- A technical issue prevents access to the purchased product.
Please contact us within 7 days of purchase so we can provide a replacement or resolve the issue.
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2. Professional Services
This policy applies to:
- Bookkeeping
- Accounting
- Payroll
- Personal Tax Preparation
- Corporate Tax Preparation
- GST/HST Filing
- Financial Reporting
- Consulting
- Business Advisory Services
- Administrative Services
Cancellation Before Work Begins
Clients may cancel a scheduled service before work has started.
Any deposits paid are non-refundable unless otherwise stated in a signed service agreement.
Cancellation After Work Begins
Once work has started, fees become payable for:
- Time spent
- Professional advice
- Research
- Preparation
- Data review
- Bookkeeping work completed
- Tax preparation completed
- Reports prepared
Refunds will not be issued for completed work.
If a project is cancelled after work has commenced, the client remains responsible for payment for all work completed up to the cancellation date.
Client Responsibilities
Clients agree to provide:
- Accurate information
- Required documents
- Government notices
- Financial records
- Bank statements
- Receipts
- Payroll information
RGD is not responsible for delays caused by missing, inaccurate, or incomplete information.
3. Subscription Services
This policy applies to recurring services, including:
- Monthly Bookkeeping
- Payroll Services
- Business Support Plans
- Accounting Support
- Maintenance Packages
- Digital Memberships
- Monthly Advisory Services
Monthly Billing
Subscriptions automatically renew unless cancelled before the next billing date.
Cancellation
Clients may cancel at any time by providing at least 14 days' written notice before the next billing cycle.
Cancellation requests received after billing has occurred will take effect at the end of the current billing period.
Refunds
Subscription payments are non-refundable once the billing period has started.
No partial or prorated refunds are provided for unused time or unused services unless required by applicable law.
4. Physical Products
This section applies to physical merchandise, printed materials, promotional products, office supplies, or other tangible goods sold by RGD.
Return Eligibility
Returns are accepted only when:
- The item arrives damaged.
- The wrong item was shipped.
- The item has a manufacturing defect.
To qualify:
- Contact RGD within 7 days of delivery.
- Return the product within 14 days of approval.
- The item must be unused, unopened (where applicable), and in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following cannot be returned:
- Opened software
- Personalized or customized products
- Printed-on-demand products
- Gift cards
- Clearance items marked "Final Sale"
- Downloadable products
- Items damaged due to misuse
Return Shipping
Unless the return is due to our error or a defective product:
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
If RGD shipped the incorrect item or the product is confirmed defective, RGD will provide a replacement, repair, or reimburse reasonable return shipping costs.
Shipping Issues
Customers should inspect their order upon delivery.
Claims for:
- Missing items
- Damaged products
- Incorrect shipments
must be submitted within 7 days of receiving the package.
RGD is not responsible for delays caused by:
- Courier services
- Customs processing
- Weather conditions
- Postal disruptions
- Incorrect shipping addresses supplied by the customer
6. Chargebacks
Customers agree to contact RGD first to resolve any concerns before initiating a chargeback or payment dispute.
Submitting a chargeback after receiving products or completed services may delay future services while the matter is investigated.
7. Fraud Prevention
RGD reserves the right to:
- Refuse service
- Cancel suspicious transactions
- Verify customer identity
- Request additional documentation
- Decline orders suspected of fraud or abuse
8. Limitation of Refunds
Refunds, when approved, will never exceed the original purchase price paid for the product or service.
RGD is not responsible for indirect, incidental, special, or consequential damages arising from the use of our products or services.
9. Changes to This Policy
RGD reserves the right to update or modify this Return, Refund & Cancellation Policy at any time. The version posted on our website at the time of purchase will govern the transaction unless otherwise required by law.
10. Contact Us
If you have questions regarding returns, refunds, cancellations, or your order, please contact:
Remote Green Desk (RGD)
Email: hello@rgdesk.com
Website: https://rgdesk.com
Related Policies
This Return, Refund & Cancellation Policy should be read together with our:
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